Client Assistance Program

Welcome to the Client Assistance Program (CAP) at the Disability Law Center (DLC)

Contact us for help by filling out our Online Intake Form, or by calling our main line at 907-565-1002 (in Anchorage) or 1-800-478-1234 (Toll-free Statewide). You can find out more about our intake process on our Intake Page.

The Client Assistance Program (CAP) helps individuals who experience problems when applying for or receiving vocational rehabilitation or independent living services. The CAP can help if you have questions about or problems with:

• The Alaska Division of Vocational Rehabilitation
• A Tribal Vocational Rehabilitation Office
• An Independent Living Center
• The Alaska Center for the Blind and Visually Impaired

Am I eligible for CAP services?

The CAP may be able to help if you are a person with a disability living in Alaska and:

• Need or are receiving vocational rehabilitation (VR) or independent living (IL) services;
• Have been denied VR or IL services, or have been denied application to these programs;
• Disagree with your VR or IL counselor’s decision about the service(s) you receive or need;
• Have had your VR or IL case closed and you are unhappy with the outcome. 

If eligible, what can CAP do for me?

• Give you information about VR and IL services;
• Inform you about your rights and responsibilities as an applicant or client of these programs;
• Explain your employment rights under Title I of the Americans with Disabilities Amendments Act;
• Show you how to advocate to protect and assert your rights;
• Advise VR and IL agencies about problems with the “system”;
• Arrange for legal services when necessary to represent you in a formal appeal before any VR or IL agency;
• Advocate for appropriate planning for students moving from school to work.

Do I have to pay for CAP services?

• No, CAP services are provided at no cost to you.

Is my contact with CAP confidential?

• Yes. You decide who we speak to about your case.

Is the CAP a state agency?

• No. The CAP is a program operated by the Disability Law Center of Alaska, a private non-profit legal advocacy organization.

• Return to Funding Sources